SQL Cloud Escalation Engineer (working with Azure SQL Managed Instance) (m/f)

At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.We are building an engineering team within support to work with Azure SQL Managed Instance and related technologies. For this we need a SQL Cloud Escalation Engineer.

Responsibilities:
• Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience.
• Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues.
• Contribute to product improvements by filing impactful bugs, design change requests and helping developers to fix and ship them to production, preventing customers from being impacted.
• Able to work well in challenging situations while exhibiting flexibility and ability to tolerate and manage through ambiguity and uncertainty.It’s your chance to:
• Work directly with our Azure SQL Managed Instance Product Group to provide world-class engineering support at a product component level.
• Perform complex product debugging and remediation when needed; working alongside the Azure SQL Cloud development teams to drive support incident resolution for configuration, code, or other service deficiencies impacting customers.
• Identify emerging trends or recurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow.Requirements:

• At least 5 years of experience on various versions of SQL Server Engine product. A
• At least 3  years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.
• At least 2 years experience in one or more of the following:

o Microsoft Azure Platform:
o Cloud Computing
o Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal)
o Azure SQL cloud technologies

• BS in computer science or engineering or equivalent industry experience is preferred.
• Excellent Communication skills in Portuguese and English are a must (both verbal & written) - non Portuguese speakers wont be considered.

Please note that this position is only available for the ones living in Portugal and with a valid visa to work in. Have in mind that non portuguese speakers will not be considered.

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity. Apply fearlessly by sending your resume to <endereço ocultado>. Let us together shape the future of tech!

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